Return Policy

His Moon makes sales based our excellent designs and proven reliability. We have a QA team to test that your ordered products are functioning correctly before they are packed and sent to you, so our product quality is guarenteed. However, you do need to carefully confirm your size before buying (a size measurement will be shown below each item).

If you are not satisfied with the items you received, it is easy for you to exchange or refund. Submit a ticket to contact us and we will do the best we can.


Easy Exchanges:

You are welcome to send back the original product (in NEW condition) along with a request for a different product. Please note that there is no guarantee that the product you want will still be in stock by the time we receive your exchange request. Simply fill out the Return/Exchange Form, found on the back of the packing slip included in your package, with all the necessary information (item name, color, and size) so we can get you the correct item.


Refund:

To receive a refund to your original payment method and send the original package back us.


Out of stock:

Some items may out of stock or there may be insufficient products to complete the order during the order processing stage. Our customer service staff will contact you and provide you with a status update. Customers are eligible to ask for a partial Refund (covering some of the item cost and the shipping fee) in the event of not receiving email notification.

Missing items,wrong items or package sent:

A partial refund is offered for missing or wrongly shipped items. We will provide a reshipping service in the event of missing or wrongly shipped accessories, a partial refund on the item fare is offered in the event of accessories being unavailable for reshipping. Please be sure to open the parcel and check the contents before signing for the package


Returns & Exchanges Policy

To qualify for a return, items must be received back to our Fulfillment Center within 30 days of your original order delivered date.


Packaging Requirements:

Items received should be unused, undamaged and in original package.


How to Make Your Return or Exchange:

Step 1: If you're not satisfied with the products received, please contact our customer service first and submit ticket for further help.

Step 2: If you want to exchange, it's easy! Just inform us of the item SKU and size which you want to exchange for. If you return for Refund, Our Account Department will arrange the refund for you after receiving the returned items.

Step 3: Pack it up. Place your item(s) (in unworn condition) and invoice in a securely sealed shipping package. (If you misplaced your invoice, simply go to My Account, click on your Order History, select the right order number, and print it out.)

Step 4: Send it off. Affix your printed shipping label to your package (making sure there are no other shipping labels or barcodes on it). Jot down the tracking number so you can follow its journey.


Please allow 3 to 7 business days for package transit, plus an additional 3 to 7 business days for processing after receipt at our Fulfillment Center.

We'll email you once we process your return or exchange.

Please note: If you choose to pay for your own shipping, we strongly encourage you to insure your package. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with our label.


Help with Returns

If you have any questions regarding your return, please e-mail us at us@hismoon.com